We collect and use certain personal data from you only as it might be needed for us to provide our Services to you. For purpose of this document, our Services include our point of sale cloud-based software, web interface, mobile applications, and other tools that help our customers process orders from their patrons in restaurants and other point of sale settings, and manage other parts of their business operations.
Information we collect and how we collect information
We may collect your Personal Information including your name, address, telephone number, date of birth, email address, telephone, driver’s license number, and/or other data that could directly or indirectly identify you.
Your Personal Information may be collected directly from you when you access or use our Services, e.g., when you create an account, request and obtain assistance from our customer support, participate in our survey, and in other circumstances.
Our cloud-based software, websites and/or mobile applications may allow us to obtain other information about you, e.g., your IP address when accessing/using our Services, as well as your use behavior and collect various data about how you use our Services. Such data may include metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information, including optimizing DNS resolution, network routing and server configurations, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, your devices accessing the Services, including type of device, operating system used, device settings, application IDs, unique device identifiers and error data . We may use various technologies, such as cookies, to automatically collect and track such information.
We may also collect information about you from other sources, including publicly available databases or third parties, in which case we may combine this data with information we already have about you.
How we use your information
We try to minimize the data we collect and limit its use. Purposes of our use of your Personal Information include to:
- Process transactions in connection with the Services
- Authenticate access to our Services
- Improve the performance of our Services
- Diagnose problems with and identify any security risks in our Services
- Detect and prevent fraud and abuse of our Services
- Perform data analysis and integration for quality control
How we share your information with third parties
We may share your personal data with affiliated companies and with third parties as necessary for them to perform services on our behalf, such as:
- Processing payments
- Serving advertisements
- Performing analysis of our Services
- Communicating with you, e.g., via emails or texts or other social media communication tools
- Performing customer support
- Marketing and sales research
- Complying with applicable law, regulation, and proceedings, in which case we will provide you with appropriate notice
We only share your Personal Information as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent). To the extent possible, we will only share aggregated and/or de-identified information that does not directly identify you, rather than your Personal Information, to third parties for analytical, research, and/or marketing purposes.
We use web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics).
How you can access, update or delete your data
You may access, view, update, delete your personal data (where available) in our Services by visiting your account information or contacting us. If you make a request to delete your personal data and that data is necessary for the Services we provide to you, the request will be honored only to the extent it is no longer necessary for any Services required for our legitimate business purposes or legal or contractual record keeping requirements.
How we store your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. Nevertheless, we cannot guarantee that internet, text or e-mail transmissions are fully secure, or that any of your Personal Information in our possession is protected from all loss, misuse, or destruction.
We retain Personal Information only for as long as necessary to provide the Services and thereafter for legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, defending or enforcing our legal rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the retention of your Personal Information, you can contact us at firstname.lastname@example.org.